Frequently Asked Questions
When I order a Vcheck V200, what do I receive?
Your Vcheck V200 box will contain everything you need (except for the biomarker tests) to get you started. You will find a copy of our Quick Guide, software update instructions, calibration sticks, a manual, a pipette holder, a power cord, the analyzer itself and a USB drive (if available) that you can use to update the software as needed. USBs are only sent if available, however, you can use any standard blank USB to update the software periodically.
How are the results given after I complete a test?
The V200 has a built-in printer, so results are printed out immediately after the test. If you handwrite the patient’s name on the top of the test before inserting it into the machine, that handwritten name will be at the top of the printout, stating who the results are for.
Can the Vcheck V200 connect to my in-clinic software?
The V200 is a standalone unit, and currently does not have the capability to be connected to systems in North America. We are working on including the necessary interface and encourage you to contact your veterinary software company to let them know you would like the capability to do this. Multiple requests will help move the process along so connectivity can happen!
How do I save results?
You can save results to a USB that can be easily inserted in the V200. This information on the USB can then be saved as an Excel CSV file. To save results to a USB, follow these steps:
Insert the USB, then the USB icon will display on the V200 Screen (it will be at the center bottom portion of the screen, next to the clock)
Enter your password that is found in the manual, then press “OK”
Select “Save Test Records”
The file name will be displayed under “V200_Results Data” then press OK
Then it will let you know that you can “Save Result Data,” press OK to save to the USB
Results are now on the USB as an Excel CSV file where you can rename the file
Is the V200 expensive?
No. The V200 analyzer is affordable. Most pet professionals don’t think that they can have an in-clinic analyzer because it will be too expensive. We have priced the V200 analyzer and test strips to be a very affordable option so you can enhance your in-clinic care. It is also the first and only NT-proBNP biomarker test which gives you a distinct advantage in pet care compared to other clinics. Its compact size doesn’t take up much space, and we know that every square inch of surface area is valuable. By rapidly testing, analyzing and diagnosing right in your clinic, you can provide results on your patient right away.
Is the Vcheck V200 easy to install?
Absolutely! Installation only takes a few minutes and is relatively simple! See our installation video on the Bionote website: Bionote Vcheck V200 Installation Set Up and Calibration Test Guide or refer to the directions enclosed with every analyzer. You also can call us at 1-800-727-5169, and we would be happy to walk you through this, as well.
Are your tests expensive?
Absolutely not! In fact, our immunoassay fluorescent technology makes our analyzer’s quantitative results very accurate while also being some of the least expensive to use.
What is the shelf life of your tests?
Our tests, on average, have a shelf life of about nine months to a year, depending on the environment in which they are stored. Since they come in boxes of five and ten, most clinics can easily use this many tests within this time frame.
Do you replace tests that expire?
We do not. It is important that you monitor your usage to make sure your tests don’t expire.
Can you use the different test diluents interchangeably?
No, each diluent is made specifically for each test. Trying to interchange diluents will make the test completely inaccurate.
How often should we calibrate?
Calibration should take place once every 30 days. If you are ever having trouble or are running tests more often than normal, it’s best to calibrate more frequently.
If we lose our calibration sticks, can we get more?
The calibration sticks are intended to be used for two years. When that time is up, or if you lose them, please contact Bionote at 1-800-727-5169 and we can replace them for a nominal charge.
How often are there software updates?
Since all our tests are routinely reviewed to make sure they are accurate and performing optimally, software updates occur periodically. Usually, software updates are needed when something has been improved or we have a new test. We recommend updating your software when you first receive the unit, and then just periodically check the website. If you find you are getting odd results, this is a good time to double check your software, as well. To update the software, you can see the installation video on our website (Bionote Vcheck V200 Installation Set Up and Calibration Test Guide) for step-by-step instructions. We also send out updates via email, so please make sure you register through our warranty page so we can send this right to your inbox! Our current version is 23.3.