Technical Success Inquiries

Check out our quick guide to common warning and error messages.

Thank you for reaching our to our technical success team. Your submission will be answered as soon as possible.

For a timely response, please provide us with this information:

Clinic Name*

Contact Name*

Alternate Contact Name

Email*

Phone*

(Please inform your team that you may receive a call from Bionote.)

Best times to call if more information is needed*

Type of analyzer:*

Serial Number

Software Version

Test(s) being run:

Canine NT-proBNP

Feline NT-proBNP

Canine TnI

Feline TnI

cCRP

fSAA

Equine SAA

cPL

fPL

D-dimer

cCortisol

T4

cTSH

cProgesterone

eProgesterone

Foal IgG

SDMA

Questions or comments for Technical Success team:

Detailed description of problem or question:*

Optional for Faster Assistance:

Upload a Video and/or Photo: Show the test procedure and sample clearly.

File Upload

Upload supported file (Max 15MB)

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